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Terms of delivery's terms of delivery


Finn-Elox Oy, business ID: 1889480-7, address: Turkkirata 10, 33960 Pirkkala; sells products to companies and private individuals of legal age in the EU area. These terms of delivery apply to ordering products in our online store and similar deliveries.

These delivery terms are valid from 10 April 2024. We can change the delivery conditions unilaterally from time to time, so please familiarize yourself with our delivery conditions in advance every time you order products from our online store.

Products and product prices

The characteristics and prices of the online store's products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs. Please check prices from the shopping cart before you accept the order. The prices of the products include value added tax, which appears in the shopping cart and in the order confirmation.

Shipping costs

The delivery costs that may be charged for the order depend on the product (e.g. weight, packaging) and the chosen delivery method. They are automatically added to the order total. You can see the shipping costs charged for your order in your shopping cart before you accept the order.

Ordering and contract

You can order products on the homepage of our online store by moving them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are required to familiarize yourself with and agree to our delivery conditions valid at any given time. The order you accept and confirm is binding and creates a contract between us with these terms of delivery.

Payment and payment methods

You can pay for your order using the payment methods described in the online store and selectable in the shopping cart.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email. The payment method used is also confirmed in the order confirmation.

Delivery method

We will deliver your order using the delivery method of your choice, which is mentioned on our website in connection with your order.

Delivery time

Our most common delivery times to the EU region are 1-5 days, depending on the order and delivery method. More precise times will be announced in connection with the product options.

Right of cancellation and return conditions

You have the right to cancel the order by notifying us no later than 14 days after receiving the goods. The right of cancellation only applies to unused products in their original packaging. The goods must be returned without delay and no later than 14 days after making the cancellation notice.

Our return address

Finn-Elox Oy

Turkirata 10

33960 Pirkkala

Transmission check, error and problem situations

If the product is lost, damaged during transport or otherwise does not match your order, please inform our Customer Service as soon as possible.

Customer service

Our customer service will help you with questions related to your order. Contact us by e-mail or by phone 03 2732000.

Limitation of liability

Finn-Elox Oy is not responsible for direct or indirect damage related to the order, delivery or product, except in accordance with the Consumer Protection Act or other mandatory legislation.


We primarily try to settle disagreements through negotiations. If the disagreement cannot be resolved, the consumer can refer the matter to the Consumer Disputes Board.